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FAQs

 

**  If you'd like to see an addition to the information on this page, please notify us here.   **

                                                       Thank you!

 

Artwork

Oh, Artwork!   When the files are cooperating, everything is wonderful.   But when they're not it can be very frustrating for you, and we understand that.   We will do everything possible to coach you through getting the proper file types to us.   We will not proceed with an art file that will not give you the crispest, most amazing finished product possible.   So just trust us to help you out.   Below we have put some information to help guide you, if you're interested.   If not, NO WORRIES!   We're here to help.   

What is VECTOR ARTWORK?

What is a JAY-PEG?  (.jpg)

Why can't you use my .jpg file? 

I don't have a vector version of my artwork.   Can you help me?   

I don't have ANY artwork.   Can you help me?

 

Newsletter

Upon registering a user account on our website you will be added to our newsletter distribution list.   We only publish twice per month and there is an easy opt out if you decide not to receive this inpirational guide.  

 

Credit Card Processing

The Buzztag team prides itself on personalized customer service.   While a website is a great tool for being able to source items, we feel that only by interating with you on an individual level can we truly provide exactly what you are looking for.    To this end, if you choose to make a credit card purchase through our website, it will only process initally as an authorization only.   We will then contact you to ensure everything is perfect and that we can guarantee you receive your gift items in time for your event.   Only once you have signed off on the final estimates and virtual proofs will we process your order.   

Return Policy

We will make every effort to guide you through your selections so you know exactly what you are buying before we place your order.   It is our aim that you be 100% satisfied with your order.

Custom imprinted items are non-returnable.   This applies to all modified or custom imprinted products and clothing.  

ALL SALES ARE FINAL

 

Limited returns are available on non-customized items and clothing:

The items must meet the following requirements:  

     ::  You must contact us for a Return Merchandise Authorization number and the 'ship to' location prior to returning any merchandise

     ::  The item must be returned within 7 days

     ::  Items must be unused, unworn and unwashed

     ::  Items must be returned in their original packaging

     ::  Refunds will be given as merchandise credit, exchange or credit to the original payment method

     ::  Shipping charges are non refundable

     ::  You are responsible for return/replacement shipping

     ::  You will need to have your original ORDER NUMBER on your receipt when you call

     ::  Restocking fees on some items may apply

 

To return a defective product or to apply for a product exchange:

     ::  The customer MUST contact us for a Return Merchandise Authorization (RMA) number prior to returning any merchandise

     ::  You must provide a digital image of any damaged or defective merchandise

     ::  The customer is responsible for return shipment

     ::  The RMA number MUST be visible on the shipping label of the returned item

     ::  On items deemed defective, or there as an error made by us on your original order, Buzztag, LLC will arrange for shipping back to our company on our account

 

Contact Information

     ::  Email Us

     ::  Call 541.318.7081

 

Cancellation Policy

We understand that sometimes 'THINGS HAPPEN' and the course of a project may change.   You may cancel an order any time prior to final proof approval.   There may be order processing, artwork or restocking fees depending on the product and particular supplier we are working with.   We will let you know the costs prior to cancelling so you can make an educated decision.   Ultimately, we only charge you if we incur a fee by the supplier.     Once you give final proof approval we can attempt to stop the order for you, but it may be too late.   As always, we'll work hard to do what's in your best interest.   We have great working relationships with our suppliers and they are happy to help whenever possible. 

 

Privacy Policy

Buzztag, LLC (Buzztag) and www.buzz-tag.com know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.   This notice describes our privacy policy.   By visiting buzz-tag.com you are accepting the practices described in this Privacy Notice. 

What Personal Information About Customers Does Buzztag Gather?

The information we learn from customers helps us personalize and continually improve your shopping experience at buzz-tag.com.   Here are types of information we gather:

Information You Give Us: We receive and store any information you enter on our website or give us in any other way.   Buzztag is in the practice of collecting the following information: phone, email, company name, shipping address, quotes, projects, and order information. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide exclusively for the purpose of responding to your requests and communicating with you.

Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use “cookies,” and we obtain certain types of information when your Web browser accesses buzz-tag.com. The automatic information we receive and store is: user login and password. Although we will not be able to provide you with a personalized experience at buzz-tag.com if we cannot recognize you, we want you to be aware that these tools exist.

E-mail Communications: Your email address is used by buzz-tag.com exclusively to communicate new products and services and special offers  that are available to you, to communicate to you regarding your order or potential order, and/or to notify you of material changes to buzz-tag.com privacy policy. If you do not want to receive e-mail or other mail from us, please adjust your My Accounts Page.

What About Cookies?

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as personalized greetings, and storage of items in your Projects, Artwork, and Quotes folders between visits.

Does Buzztag Share the Information It Receives?

Information about our customers is an important part of our business and we are not in the business of selling or sharing it with others.  We share customer information only as described below.

Agents: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Protection of buzz-tag.com and others: We release account and other personal information when we believe release is appropriate to comply with the law; or protect the rights, property, or safety of buzz-tag.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. This information is transmitted using industry standard encryption techniques.

The Systems that store the information you provide to us exist behind firewalls.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer by hitting Logout at the top of the page.

Which Information Can I Access?

 

Buzztag gives you access to all personal and/or company information about your account and your interactions with buzz-tag.com for the limited purpose of viewing and, in certain cases, updating that information.   In order to review, and/or update/change any personal or company information, please go to My Account Page.

What Choices Do I Have?

As mentioned above, you can add or update certain information on your My Account Page.

If you do not want to receive e-mail or other mail from us, please adjust your Preferences on your My Account Page, (If you do not want to receive legal notices from us, such as this Privacy Notice, those notices will still govern your use of buzz-tag.com, and it is your responsibility to review them for changes.)

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, you will not be able to use such important features as our personalized home page if you do not use cookies. 

Conditions of Use, Notices and Revisions

If you choose to visit buzz-tag.com, your visit and any dispute over privacy is subject to this Notice.  If you have any concern about privacy at buzz-tag.com, please contact us with a thorough description and we will try to resolve it.  

Our business changes constantly and our Privacy Notice will change also.   You should check our website frequently to see recent changes.   Unless stated otherwise, our current Privacy Notice applies to all informaion that we have about you and your account. 

**  All information is subject to change without notice.   Please refer to this page for all current data.   **  

**  Revised January 1, 2014  **